1. Data fiduciary
DmHook is the Data Fiduciary for the information described here and is operated by Kunal Parashar of KP-Tech-Solutions. Contact: contact.vidyascore@gmail.com.
2. Data collected through Meta Graph API
With your authorization, we process the Instagram User ID (IGSID), Instagram username, comment IDs, comment text and media IDs, plus account and configuration details needed to operate your workspace.
3. Purpose limitation
We use this data solely to execute automated private replies to commenters and generate aggregate analytics such as comment volume and DMs sent per Reel. We never sell, share, or use this information for profiling.
4. Retention and security
Data is stored securely on Firebase infrastructure for a maximum of 90 days, or until you request erasure, whichever comes first.
5. Consent and your rights
You may withdraw consent, disconnect DmHook, request access or ask for erasure at any time by emailing contact.vidyascore@gmail.com.
6. Grievance redressal
Grievance Redressal Officer: Kunal Parashar, KP-Tech-Solutions. Email: contact.vidyascore@gmail.com. Response SLA: within 48 hours.